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GUARANTEE OF QUALITY
The products offered through https://www.trangoworld.com are subject to current legislation, which, as established in article 116 of Royal Legislative Decree 1/2007 of 16 November, approving the Consolidated Text of the General Law for Protection of Consumers and Users and other additional laws, has a guarantee period established at two years from delivery.
Said guarantee will be applicable, unless, due to circumstances it is not applicable, if the following conditions are fulfilled: the product is adjusted to the description and possesses the qualities presented, is suitable for the ordinary use of products of its same type or for its special use if the manufacturer has accepted said use and responds to the quality and performance of products of its same type.
If any product is not in conformity with the foregoing conditions, the customer must communicate this with the contact form (reason After-sales/Guarantee).
Our products are guaranteed for two years against all defects of their components or of their manufacture.
If the product has any manufacturing defect, it will be repaired without expenses, or it is paid according to the criteria of the After-sales Department. The guarantee does not include normal wear of use, or the defects that, in the judgement of our After-sales Department, have been produced by improper use.
In some cases, the damages not covered by guarantee can be repaired with charge and charging the shipping expenses. In this regard, the repairs will be made with prior acceptance by the customer of the corresponding quote.
The After-sales Department will perform the repair of the product at its own choice, and will only accept those products that are sent in the necessary conditions of hygiene and cleanliness.
This guarantee does not cover the faults caused by:
- normal wear due to use.
- an improper or unusual use. Regarding the recommended use of each model, see our catalogues and the website https://www.trangoworld.com.
- Inappropriate care or maintenance; regarding correct care, you can see the advice written on the hanging labels, the base of the boxes, interior labels, catalogues and in the clothing care section.
- contact with external agents, such as edges of rocks, branches, crampons, ice axes, etc. or aggressive materials such as fire, animal excrements, acids, hydrocarbons, construction materials, etc.
- bleaching caused by UV rays and similar.
Instructions for use of the After-sales Service
These instructions for use of the After-sales Service are exclusive for items acquired through trangoworld.com
For items acquired in other establishments, go to the establishment where it was acquired and they will manage your request.
In the shipments and returns sections the conditions and procedure for product Return can be consulted.