Frequent questions

We have put together the most frequently asked questions to help you. If you can't find the information you're looking for, please  get in touch  with us.

PURCHASES

What payment methods are available? 

You can pay with any debit or credit card, as well as via PayPal. You can also pay using Bizum. In addition, we offer Scalapay as a pay-later option.

Do I need to register to buy online?

No. You can shop as a guest. Registration is not required, but you will need to provide the necessary personal details for delivery and accept the terms and conditions of purchase.

What security measures does Trangoworld use? 

All shipments are made to domicile. For security reasons, shipments are not made for collection at Post Offices.

Likewise, payments made with credit or debit card are made through the secure payment Gateway of the financial Entity, which encrypts the card data. With the aim of giving maximum security to the system of payment, TRANGOWORLD S.A. uses the secure payment systems of BBVA. In this regard, the confidential data of the payment are transmitted directly and in encrypted form (SSL) to the corresponding financial entity.

Do all the products include VAT? 

Yes, VAT is included in the indicated Price of all products.

Can I purchase from outside Spain? 

Yes, as long as the delivery address is in mainland Spain or the Balearic Islands. Shipments are not made to international destinations.

Promotional codes

When promotional codes are activated, this option of use will appear in each product sheet.

SHIPMENTS

What is the delivery time?

Delivery usually takes 3 to 5 working days.

How is delivery made?

All orders are delivered to the specified address. For security reasons orders cannot be delivered or collected from Post Offices.

What is the cost of delivery?

Delivery has a standard cost of €4.95.- This cost will be shown before you confirm your order and make payment. Free delivery on orders over 50€.

Can I track my order?

Yes, you can track your order via the CorreosExpress website.

RETURNS

The product received does not match the one ordered. 

If the product you received does not match the one you ordered, please refer to our shipping and returns  page for information on how to return your order.

The order has not arrived

Please contact our Customer Service team via the contact form and include your order number so we can provide you with information about your order.

Does returning an item cost anything?

No. Returns are free within 30 consecutive days.

How do I return a product?

To return the product, go to “My Account” and, in the Orders section, select the relevant order. Then choose the items you wish to return and indicate the reason using the dropdow menu the dropdown menu.

If you do not have a user account, you can use our  shipping and returns  page, where you will find the procedure and the steps to follow to make a return.

How  will I receive my refund?

The refund will be made to the same payment method you used for your purchase.

EXCHANGES

How can I change the size or colour?

We do not offer exchanges. To get a different size or colour, please return the item and place a new order.

How long do I have to change my order?

If for any reason you are not satisfied with your order you have 30 consecutive days from the date of delivery to return it.

CUSTOMER SERVICE

If you have any questions, suggestions or feedback, please contact us via the  website contact form.

Customer Service hours: Monday to Friday, 8:30am-5:00 pm.