Shipments and Returns

1. SHIPPING METHODS AND PERIODS

The periods indicated below are computed from Monday to Friday and can be altered by local or national holidays.

On special dates such as Christmas, Three Kings, long weekends or special promotions, we do not guarantee delivery is made within the delivery period, due to volume of goods of transport agencies.

Trangoworld reserves the right to modify delivery periods and type of shipment without prior notice in case of orders of large dimensions (crashpads, etc.) or special cases.

Under no circumstances will shipments be made to Post Office boxes.

1.1 SHIPMENTS TO MAINLAND SPAIN AND THE BALEARIC ISLANDS

• All shipments are made to domicile. For security reasons, shipments are not made for collection at Post Offices.
• For security reasons no order will be accepted when it is not possible to identify the recipient of the order and their address.
• All our orders reach their destination in 3 to 5 business days.
• Free shipping for orders over 100€ 

1.2 SHIPMENTS TO THE CANARY ISLANDS, CEUTA AND MELILLA

For the moment, shipments are not made to the Canary Islands, Ceuta and Melilla.

1.3 SHIPMENTS TO INTERNATIONAL DESTINATIONS

For the moment, shipments are not made to international destinations.

1.4 CANCELLATION OF ORDERS

Orders that are confirmed and in phase of preparation cannot be cancelled. If you wish to cancel your order, you must contact our Customer Attention department with the CONTACT form (reason Order) to indicate to you how to proceed.

2. RETURNS

If you are not satisfied with your order, you have thirty (30) calendar days from the delivery date to return it.

RETURN CONDITIONS:

• The item must be in perfect condition, unused, and in its original packaging.
• It must include the tags and usage instructions.
• The amount of the returned items will be refunded.
• Shipping fees will not be refunded.
• Returns are free of charge if all these conditions are met.

HOW TO MAKE A RETURN

If you placed your order as a guest:

1. Go to the following link and follow the form instructions.
2. Enter exactly the same details used during your purchase: order number (WT), personal information, and the email address used to place the order.
3. Click "Continue"
4. If the data is correct and you are within the 30-day period, a list of the items in your order will appear.
5. Select the items to return and indicate the reason using the dropdown menu.
6. Accept the return policy and click "Submit request".
7. Follow the instructions in the "How to ship your return" section to complete the process.

If you placed your order with a registered account:

1. Log into our website and go to My Account > Order History.
2. Find the order you wish to return.
3. Click the return button under the relevant order.
4. Select the items to return and indicate the reason using the dropdown menu.
5. Click "Continue" to complete the request.
6. Follow the instructions in the "How to ship your return" section to complete the process.

HOW TO SHIP YOUR RETURN

• Prepare the package with the item in its original packaging, well protected.
• Include a copy of the order documentation or confirmation email.
• Go to a post office and request an online purchase return via CorreosExpress (reverse logistics).
• Provide your order number to the postal employee.
• A shipping label will be printed and you will receive a receipt to sign.
• Keep this receipt and track your return status on the CorreosExpress website using your order number.

REFUND:

• Once the package is received and the condition of the items verified, we will proceed with the refund.
• You will receive an email notification once your return has been accepted.
• The refund will be made within a maximum of 15 days after the package is received in our warehouse.
• The refund will be processed via the same payment method used at the time of purchase.
• We do not accept cash-on-delivery returns.

Right of withdrawal from a contract is the power of the consumer and user to leave null and void the contract entered into, thus notifying the other contracting party in the period established for exercise of this right, without need to justify their decision and without penalty of any type. In short, it is the possibility to return the order without need for justification.

The product can be returned in a maximum period of thirty (30) calendar days from its receipt.

Refund of the price will be made in a period of fifteen (15) calendar days from the date the decision to withdraw from the contract has been effectively and unequivocally communicated and always when the goods or products which are object of withdrawal have been previously received.

Right of withdrawal will be made, sending to TRANGOWORLD S.A. through the CONTACT form (reason Return) the wish to exercise said right. Having received the communication, TRANGOWORLD S.A. will inform the customer of steps and measures to be considered to carry out the right of withdrawal.

In this case, the cost of return shipment is charged to the customer.

AVAILABILITY OF ARTICLES

Articles offered on the https://www.trangoworld.com website are subject to limits of stocks. In the event that TRANGOWORLD S.A. cannot supply the article acquired by the customer due to unavailability or due to lack of stock, we will inform you of this lack of availability before finalizing the purchase, on the same sheet of the article and in any case, by e-mail once we receive your purchase request and we will refund any amount you have paid.

4. RIGHT OF EXCLUSION

TRANGOWORLD S.A. reserves the right to refuse or withdraw access to portal and/or services offered without need for prior notice, at its own initiative or that of a third party, to those users who breach Conditions of Use of the portal. TRANGOWORLD S.A. will prosecute breach of Conditions of Use of the portal, as well as any undue use of its portal exercising all civil and criminal actions that may correspond to it in law.